Thank you for your interest in Roanoke Connect and Roanoke Electric Cooperative.

The Cooperative’s mission includes enhancing the quality of life in the diverse communities it serves. This includes bringing economic opportunity to our member-owners and helping them save money.

Several years ago, Roanoke Electric worked with the statewide organization of cooperatives to study ways we could help our more than 14,500 member-owners combat the increasing costs of energy. We then developed programs such as Upgrade to Save, Home Efficiency Tools and on-site visits to assess energy efficiency.

In 2017, Roanoke Electric began testing its Smart Grid program, which is a combination of:

  • technologies installed at the home or business

  • deployment of internet access across our service territory

  • and significant upgrades in our electric grid.

These new initiatives will improve our efficiency and reliability and save our member-owners money!

Roanoke Connect is a subsidiary of Roanoke Electric Cooperative. It is a new and vital means to bring the cost savings of the Roanoke Electric Smart Grid to member-owners.

Please click here for more information on Roanoke Electric Cooperative.





The ecobee3 Smart Thermostat, when installed, becomes a part of the Roanoke Smart Grid. Only electric central heat and/or air conditioning are eligible for this device.


The Carina Technology water heater controller is another component of the Roanoke Electric Smart Grid. Only electric water heaters are eligible for the device.  

Roanoke Electric Cooperative is investing in the electric grid of tomorrow. This includes the addition of cost-effective technology from our substations all the way to the premises of our member-owners. The two devices on this page represent our initial offerings, which are designed to save money for each member-owner.

ELECTRICITY COSTS. The most expensive electricity purchased by your Cooperative is the power purchased at those times when our need for electricity exceeds what we contracted to purchase at a given point in time. This high demand forces us to purchase electricity on the spot market; this is an expensive transaction.  

SMART GRID TO THE RESCUE. Using Smart Grid technologies, your Cooperative is able to reduce the frequency of these expensive purchases, which make their way on to the power bill of every member-owner. When demand is high, we are able to raise or lower the temperature in your home by a few degrees, and to lower the temperature of your water heater.

TEMPORARY SETTINGS. Studies have shown that member-owners do not notice the slight changes. When the heavy demand period has passed, we return the devices to their original settings. Member-owners have the ability to override the settings so comfort is never compromised.

TRIPLE SAVINGS! The Triple Savings program for Roanoke Electric’s member-owners is a game-changing approach to high power costs. When a member-owner signs up for Triple Savings, your Cooperative:

  1. Installs broadband access at your home or business and activates internet service. There is no charge for the equipment or the installation.*

  2. Installs the Smart Thermostat, if your location qualifies, at your home or business. There is no charge for the thermostat equipment or the installation.

  3. Installs the Water Heater Controller, if your location qualifies, at your home or business. There is no charge for the water heater controller equipment or the installation.

In addition, your Cooperative will provide you a CREDIT on your electric bill of $4 per month for each Smart Thermostat and $1 per month for the Water Heater Controller for each installation.

VALUE. The total value of the equipment and services installed exceeds $950. Total credits back to a member-owner including internet access equal $60. More importantly, each member-owner is helping to hold down the ever-increasing costs of power, which benefits them and all our member-owners.



TECHNOLOGY. In order to implement the Smart Grid program,  internet access is a requirement. Roanoke Electric Cooperative operates a wholly owned subsidiary - Roanoke Connect - that provides that capability.

The Roanoke Connect network consists of a fiber optic ring that runs through the Roanoke Connect service territory. 

Traffic is managed on the ring by telco-class Alcatel switches at access points, and by Alcatel aggregation switches located at key junctions in the network. The traffic flows across the ring and is routed from a data center hosted in Ahoskie. From there, traffic is directed onto the MCNC statewide fiber optic ring where it reaches the greater internet.


Last-mile access is provided by a combination of fiber optic and advanced fixed wireless capabilities. Roanoke's fixed wireless vendor is Cambium networks, formerly a part of the Motorola Land Mobile Products Group.

ON PREMISE. In the home or in a commercial establishment, connections are made to the internet via a router owned by REC or RCH. That router connects to a subscriber access module which may either be a fiber or a fixed wireless connection. The router is connected to any Smart Grid devices in the home, but can also represent the access point for a member-owner subscribing to internet access.

THROUGHPUT. Many Member-Owners ask about throughput. Installations to date show more than adequate throughput for individuals who are browsing the internet, using a Vonage service, or streaming movies from Netflix. As with any service, your throughput can vary based on the type of service being used, the responsiveness of the remote server, and any congestion on the internet. These are beyond the control of the provider.

INSTALLATION. When the equipment and services are installed, member-owners have the option to subscribe to the advanced internet access described above provided by Roanoke Connect. The standard rate for internet access is only $44.99 per month.

* Network access is being installed across the service territory. Roanoke Electric Cooperative is unable to guarantee all member-owners will have access to the network. In some instances, the ability to access the network may be compromised by terrain or other issues. In these cases, Roanoke Electric Cooperative may require investment (or contribution) from the member-owner in order to provide network access.