Support | Your Bill
Understanding your new bill
Most customers are used to receiving a bill for electric service after they have used their service. But communications services, such as your cell phone bill, a DirecTV bill, almost always bill in advance of the service. Roanoke Connect is no different.
Roanoke Connect bills for its services on the date your service is installed. This is known as Anniversary Billing and applies to most subscribers. Some of our subscribers may be billed on a a standard or fixed date - please click the button to the left for more information on Fixed Date billing.
Under anniversary billing, for example, if your service is installed on the 10th of the month, you will be billed every month on that same date. When you pay your bill, you are paying for service that begins on that date, and extends for the next 28, 30 or 31 days/ - i.e. for the entire month.
As an example, if a subscriber receives a bill from Roanoke Connect on August 10th, that bill is paying in advance for access to the Internet from August 10th to September 9th.
your bill when your services are installed
When your services are first installed, Roanoke Connect is placing equipment in your home that could have a value greater than $750.00. When you add the costs of time and installation equipment, the total cost to provide these services to you tops $1000.00.
Roanoke Connect has standard installation charges to help recoup some of these costs. Those charges may be discounted or even waived from time to time depending up certain promotions which may be in effect.
HOW YOU ARE BILLED FOR YOUR INTERNET ACCESS
If you sign up for e-pay, your initial bill will be emailed to you the day after your installation has been completed. In addition, Roanoke Connect will generally mail your first bill to you so you have a paper copy. Subsequent paper billing is available at a rate of $2.50 per month.
Your billing period covers service in advance from the invoice date, for a bill month, which may be 28, 30 or 31 days.