Support | Your Equipment
Internet access equipment
Roanoke Electric Cooperative and Roanoke Connect services are provided to subscribers via broadband connection. This connection allows for a much faster rate of data transfer than analog or DSL technology. Unless otherwise indicated, subscriber connections are made via high-performance fixed wireless technology.
Standard equipment installed at most locations, is a subscriber access unit or module manufactured by Cambium, a United States-based company that was spun off from Motorola a few years ago.
This module generally includes an outdoor mounted antenna and an indoor power supply and connectivity module. The outdoor antenna is installed in order to interface with a wireless access point that is typically mounted on a utility pole or other structure.
Once in the home or business, the subscriber module is connected to a router. The router provides broadband access to SmartGrid devices installed in the home; it also provides a gateway for a subscriber who has chosen to receive Internet access from Roanoke Connect.
The ecobee3 is a touchscreen thermostat that works with up to 32 remote temperature/motion sensors to adjust the thermostat based on where you are. The ecobee3 allows the user to set different schedules each day for various modes, including home, away, and sleep. The remote sensors detect temperature and occupancy and can engage a Smart Away mode if no movement is detected. A vacation mode can be programmed for extended times away from home. With this smart thermostat, you can set convenient reminders for HVAC maintenance, furnace filter replacement, or UV Lamp replacement. It integrates with the Roanoke Electric Cooperative SmartGrid program.
hot water heater controller
The Carina controller connects to an electric hot water tank's power source, so it turns on/off the power to the tank per the control algorithm or commands. This can also “virtually” control the temperature in the tank. It integrates with the Roanoke Electric Cooperative SmartGrid program