Residents in community near Aulander can schedule installations

A sizable new segment of the Roanoke Connect fiber optic network is live and ready for home installations just north of Aulander. Smart Grid energy and broadband Internet services are available for Roanoke Connect subscribers in the area along JT Hall Road, Saint John Millennium Road, Hollowell Road and Pine Lane.

As the Roanoke Connect network continues to expand, we urge you to contact us to schedule equipment installation in your home so that you too can save money on your utility bill and enjoy the benefits of enhanced Internet service.

Including the latest area, the Roanoke Connect team has activated 12 segments thus far in 2019 (22 segments total since network construction began). Communities where service has been activated this year include those in and around:

·         Eure

·         Lewiston Woodville

·         Windsor

·         Aulander

·         portions of Halifax County

Another notable program development during the first half of 2019 was the institution of 24 x 7 service for Smart Grid and broadband subscribers. To reach support, email us at suppport@roanokeconnect.com, or call us at 833.813.2220.

Update on Broadband Outages

At about 2:07 this morning, the Roanoke Connect network began to come back online as power began to be restored. Most users should see full network access and functionality. Roanoke Connect will be dispatching a team, as noted in a post last night, for repair work in Segment 8.

Thank you for your patience and your continued confidence in Roanoke Connect.

Power and Service Outages - June 20 2019

We are advising our subscribers of power, broadband, and Internet service outages due to the severe storm activity this evening. The affected segments are generally in the Woodville area, and include Segments 5, 6, 12, 13, 15, 17 and 23. In addition, there is partial outage in Segment 8 with known equipment damage.

The Roanoke Electric crews will be working to restore power as quickly and safely as possible into the evening. Once power is restored, Internet and broadband services should begin to automatically restore as well. In Segment 8, we will have a team onsite tomorrow morning to replace the damaged equipment.

Thank you for your patience as we work to restore your electricity and your broadband services.

Two Areas North of Windsor Gain Active Service

The continuing expansion of the Roanoke Connect network has brought service activations to two areas near Windsor in recent weeks. Governors Road (Segment 23) running northwest from Windsor has live service. Also, the community near Republican Road and Cow Track Road north of Windsor (Segment 17) has service available.

Installations for Roanoke Connect’s Smart Grid energy efficiency and broadband Internet services can be scheduled in both areas. Take advantage of this opportunity to better manage your energy use and enhance your connectivity. We’re here to help!

Gov. Cooper Signs Law to Expand Broadband Internet Service in Rural Areas

Today saw a tremendous breakthrough for rural communities throughout North Carolina that are eager to see the benefits of broadband internet service. Gov. Roy Cooper signed into law the "Electric Co-op Rural Broadband Services" legislation (Senate Bill 310) approved by the state Legislature. Details can be found in this news coverage from the North Carolina Electric Cooperatives organization. 

We extend our heartfelt thanks to Gov. Cooper and state lawmakers for this important action to better the lives of so many of the state's residents, businesses and communities, including those served by Roanoke Electric Cooperative.

Pole Replacement May Result in Degraded Service on May 9 2019 near Windsor

Due to an automobile accident, Roanoke Electric crews will be replacing a utility pole at 2545 Governors Rd in Windsor.  Roanoke Connect equipment is currently housed on this pole.  Due to the pole replacement work today, there may be intermittent service interruptions throughout the day.  We apologize for any inconvenience and will have service restored as quickly as possible.

Thank you for your patience,

Your Roanoke Connect and Roanoke Electric Cooperative Team

Four Roanoke Connect Counties to Receive Grant Funds to Expand Internet Access

Exciting news from the Office of North Carolina Gov. Roy Cooper today: Bertie, Gates, Hertford and Northampton are among 19 counties statewide that will benefit from grant funding to expand internet access. Matching grants will be made available to internet service providers and electric cooperatives under the GREAT grant program (Growing Rural Economies with Access to Technology). Here’s the news release issued by the governor’s office: https://governor.nc.gov/news/governor-cooper-announces-nearly-10-million-expand-internet-access

Thank you, Gov. Cooper! We wish you a full and speedy recovery from Monday's back surgery.

More Member-Owners in Bertie and Halifax Counties Can Subscribe for Service

The accelerated pace of Roanoke Connect network development is evidenced by this week’s activation of service in three communities in Bertie and Halifax counties.

In Bertie County, the neighborhood south of Aulander bounded by Hwy 11 South Business, Clarence Nowell Road and Charles Taylor Road now has Smart Grid and broadband Internet services available for subscribers. (This is technically known as Segment 16 in the Roanoke Connect network.)

Also in Bertie, residents can subscribe in the community south of Aulander near Charles Taylor Road and Francis Mill Road. (Segment 15)

In Halifax County, Roanoke Connect services are available to subscribers in the community south of Halifax bounded by Hwy 125, Read Farm Road, Hwy 301 and Abbey Lane. (Segment 27)

Don’t let the summer heat drive up your electric bill; contact us right away to take advantage of this opportunity to make your home more energy efficient with Roanoke Connect’s Smart Grid services.

Roanoke Connect Support Is Now Available 24 x 7

Roanoke Connect is pleased to announce that support for Smart Grid and broadband subscribers is now available 24 x 7. To reach support, please email us at support@roanokeconnect.com, or call us at 833.813.2220. Our support services are available 24 x 7. If your power is out, please call Roanoke Electric Cooperative at 800.358.9437 or text "OUTAGE" to 352667. If calling from a landline phone, please insert the number “1” in front of the number.

“This announcement is a significant step forward in our goal to provide the highest degree of support for our Smart Grid subscribers,” said Marshall Cherry, Roanoke Electric Cooperative’s chief operating officer. “By offering support on a 24-hour basis, we are able to help our subscribers take advantage of our network at times convenient for them.”

If you have questions about your invoice or changes to your account, you may reach out to us by calling 252-209-2236 , and selecting Option 3 in the menu.