(Updating earlier post).
An issue was detected on the Roanoke fiber backbone on December 1st 2018 at about 3:28 p.m. The issue was reviewed and repair crews have been dispatched to repair the fiber. Because the network is under construction, full redundancy is not yet available for the affected areas, and some subscribers have experienced intermittent outages during this time.
We expect repairs to be completed by December 2 2018, and Network Administration estimates all services to be restored on December 2nd. Please check back for additional details or email us at firstname.lastname@example.org.