Reply to Mr. Black on buildout status

David

Thank you for your comments.  Please continue to monitor www.roanokeconnect.com for comprehensive information about our buildout.  The construction is broken into three phases. The first phase is building around the existing fiber backbone.  The next phase will extend the network into the majority of the service territory.  We expect to complete 50 percent of that work by the end of 2019, and the remainder of phase 2 by the end of 2020.  The final phase will be reaching the most difficult (and expensive) areas.  We expect to complete that work during 2021. 

Thank you -- Jeff Brooks

Segment 21 Live and Ready for Installation Scheduling

More good news as the build-out of the Roanoke Connect fiber optic network continues. Segment 21 is the latest piece of the Roanoke Connect system to become operational, and installation scheduling to bring broadband Internet and Smart Grid services to subscribers is under way.

Segment 21 consists of Hart Swamp Rd., Hwy 308 and Blake Dr., all in Rich Square.

Meanwhile, development of Segment 25 – one of the largest system segments – is significantly advanced and nearing completion.

With cold weather upon us, the energy savings achievable through the Roanoke Connect technology now can be maximized by subscribers benefiting from their ecobee smart thermostats and water heater thermostat control devices. 

Stay warm and save money, and let Roanoke Connect help you do it.

Network Status - December 1 2018

(Updating earlier post).

An issue was detected on the Roanoke Connect fiber backbone on December 1st 2018 at about 3:28 p.m. The issue was reviewed and repair crews have been dispatched to repair the fiber. Because the network is under construction, full redundancy is not yet available for the affected areas, and some subscribers have experienced intermittent outages during this time.

We expect repairs to be completed by December 2nd 2018, and Network Administration estimates all services to be restored on December 2nd. Please check back for additional details or email us at support@roanokeconnect.com.

Two More Segments Expected to Go Live in Coming Weeks

One more thing to look forward to over the holidays! Roanoke Connect’s broadband services should be functional soon and ready for installation scheduling in another two segments. We are nearing the finish line on development on one of the largest system segments to date – Segment 25 – and work is progressing nicely on Segment 21 as well.

Segment 25 consists of Taylor Mill Rd., Hwy 137, Hwy 13, Barfield Rd., Hunter Lane, and Little Island Rd., all located in Eure. Segment 21 consists of Hart Swamp Rd., Hwy 308 and Blake Dr., all in Rich Square.

We don’t yet have exact dates on when these next two segments will be live, but we will post the news as soon as we’re able to tell you. With winter approaching, we look forward to the opportunity to bring Smart Grid energy efficiencies and Internet service to you through the Roanoke Connect program.

Stay tuned, and Happy Holidays!

Another Segment Added as Broadband Network Shows Its Robustness

Another piece of the Roanoke Connect puzzle has been put into place and is ready for the scheduling of home installations. Segment 10 is the eighth segment in the network that is now functional. It covers NC Hwy 125, Sykes Lane and Old 125 Road in Halifax, North Carolina.

The continued progress on the Roanoke Connect network comes despite the massive storms that have tested the system’s robustness. The ability of Roanoke Electric's wireless network to withstand extreme weather conditions has been demonstrated during Hurricane Florence and Tropical Storm Michael. Despite the wind and rain, broadband Internet service to subscribers remained in place with virtually no downtime throughout both storms and was quickly restored in the few instances when interruptions occurred.

Call or email us to schedule installation so you can join other subscribers benefiting from Smart Grid energy savings and broadband Internet services.

Network Expansion Continues Despite Hurricane Florence

Only temporarily slowed by Hurricane Florence, we continue to expand the Roanoke Connect network to make Smart Grid and Internet services available to Roanoke Electric Cooperative's member-owners. We are pleased to report that Segment 24 is the seventh segment that is now functional and for which we are scheduling home installations. Segment 24 covers Hill Lane Road in Eure and sections of US Hwy 13 S and Corner High Road. It joins Segments 1, 2, 3, 4, 8 and 9 as live and capable of helping you lower your energy bills and increase your connectivity. We've got work on additional segments under way, so stay tuned for new updates in the weeks ahead.

Rate of Roanoke Connect Installations Increasing

We are delighted to let you know that we are beginning to have a backlog in scheduling installations for Smart Grid and Internet connections for our member-owners.  We encourage you to contact us to ensure you are on the list to be installed as soon as our services are available in more areas.

Please check back next week for additional information.  Have a safe and enjoyable Labor Day holiday.