Support

Everyone has questions, and we have answers!  Please check back often as we continue to update our support page in order to support you.  Don't see the answer you are looking for here?  Click the "CONTACT" button to send us a message and we'll get back to you as quickly as possible. For faster service you can reach us 24 x 7 at 833.813.2220.

Via our support mechanisms, our subscribers have access to trained, knowledgeable specialists who can help with questions about SmartGrid devices, Internet access and more.

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I SIGNED UP FOR SERVICE!  tell me about equipment!

I am excited about my new services, which will save me money each month.  Can you tell me about the devices that you have installed in my home?
 

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tell me about billing and device support!

I've got a few questions about credits, support, how to pay my bill, etc.  Can you give me a little bit of help here?

 

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I AM NOW A SUBSCRIBER!   TELL ME ABOUT MY BILL!

Roanoke Connect strives to make it's billing as easy to understand as possible.  For most subscribers, we now bill on the anniversary date of your bill. This avoids confusion over pro-rated charges etc.